Mercedes-Benz Service Department El Paso, TX

Mercedes-Benz of El Paso Service Department El Paso TX

To keep your Mercedes-Benz running at its absolute best it's important to bring your vehicle in for its regularly scheduled maintenance. Having regular oil changes and tire rotations can help prevent vehicle malfunction and catch any small problems before they become big problems. At Mercedes-Benz of El Paso we have the knowledge and equipment to keep your Mercedes-Benz in top shape. Everyone on the Mercedes-Benz of El Paso service team is dedicated to providing you and each member of the El Paso, Las Cruces, West Texas and Southern New Mexico communities the highest quality customer service possible.

  • Service A/B Package1
  • Front End Alignment
  • Maintenance (Wipers, Headlights, Etc)
  • Replace / Adjust Brakes
  • Service Package
  • Muffler / Exhaust Repair
  • Coolant Flush
  • Vehicle Checkup / Inspection
  • Transmission Flush
  • Electrical Service
  • Tire Balance
  • Filter Replacement
  • Tire Rotation
  • Much More!

1Service A/Service B Packages for MY09 and newer

Service at 10,000 miles or 1 year

  • Synthetic motor oil replacement
  • Oil filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter

Service at 20,000 miles or 2 years

  • Synthetic motor oil replacement
  • Oil filter replacement
  • Cabin dust/combination filter replacement
  • All fluid level checks and corrections are dependent on factory-recommended service intervals for your vehicle’s year and model
  • Tire inflation check and correction
  • Brake component inspection
  • Reset maintenance counter
  • Brake fluid exchange

1 Price advertised for Service A/Service B includes all factory-required components. MY 2009 and newer only. Please refer to your maintenance booklet for the complete list of factory-required services and details on the specific intervals for your vehicle’s year and model

Mercedes-Benz Service Department El Paso

Schedule service for your Mercedes-Benz in El Paso, Texas

When you bring your Mercedes-Benz to Mercedes-Benz of El Paso you get the highest quality service for your vehicle whether it's a newer model or a classic. Our service department technicians can take care of the latest Mercedes-Benz models as well as perform maintenance and repairs on Mercedes-Benz classics. Schedule your vehicle maintenance and repairs with Mercedes-Benz of El Paso today for personalized and quality vehicle service. While you are waiting for your vehicle maintenance to finish you can also relax in our waiting area or utilize our loaner models. We strive to make your service experience as simple, easy, and hassle free as possible. If you have any questions about what the Mercedes-Benz of El Paso service team is capable of, then simply give us a call or stop by and see us today.

mercedes-benz el paso roadside assistance

Mercedes-Benz Roadside Assistance in El Paso, Texas

Assistance, when you need it the most. Whether you need to replace a flat tire, or jump-start your vehicle in the event of a dead battery, Mercedes-Benz Roadside Assistance will be there. If you have an eligible Mercedes-Benz vehicle, simply contact Roadside Assistance by using our 800 number, accessing our app, or if you have mbrace®, push the Wrench button. Then, Mercedes-Benz personnel will be dispatched to your location at no charge.

Mercedes-Benz Roadside Assistance doesn’t just stop at fixing a tire or providing a few extra gallons of fuel. We’ll also arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge should your vehicle experience a mechanical issue or be involved in an accident. Rest assured that your vehicle will be repaired using only Genuine Mercedes-Benz Parts.

Mercedes-Benz Collision Center El Paso TX

Mercedes-Benz Collision Center in El Paso, TX

When the worst happens, who do you call? As an owner of a premier Mercedes-Benz vehicle, if your vehicle should need serious structural repairs after a collision, you will want only the best service and top-of-the-line materials. Fortunately Mercedes-Benz Collision Centers are available to handle the essential repairs of your vehicle. As part of Mercedes-Benz of El Paso, Hoy Family Auto is your body shop in El Paso, TX. We are iCar Certified, the highest level of achievement the auto body shop industry.

Genuine Mercedes-Benz Parts El Paso TX

Order Parts or Request a Quote

Shop Genuine Accessories for your Mercedes-Benz

Ordering the parts & accessories for your new Mercedes-Benz is crucial. Contact our Parts Department with any Parts or Accessory related questions!

Mercedes-Benz Tires El Paso TX

Mercedes-Benz Online Tire Store

Order tires for your Mercedes online

Ordering the right tires for your Mercedes-Benz is crucial. Use the Mercedes-Benz of El Paso easy online ordering tool to get the right tires for your Mercedes-Benz without having to call in or come into the store.

Service
Willie Estrada

Willie Estrada

Parts and Service Director

I am a native El Pasoan who has serviced many customers in the automotive industry for more than 38 years. Customer satisfaction is the driving force in all that I do. 
Adrian Valdez

Adrian Valdez

Shop Manager

I have been in the automotive business for 16 years. Received an associates degree in automotive technology from AAI. Was a technician for 8 years. I love the the challenge of correcting customer concerns.
Joe Montelongo

Joe Montelongo

Mercedes-Benz Service Advisor

I was born and raised in El Paso, I have been an advisor here at Mecedes-Benz for over 2 years, and have been in the dealership business for 25 years.  
Loni Miller

Loni Miller

Mercedes-Benz Service Advisor

Born and raised from this great city of El Paso. I’ve been in the Automotive industry for more than 10 years and enjoy what I do. I enjoy spending time with family and friends.
Roger Gaona

Roger Gaona

Mercedes-Benz Service Advisor

I have been in the car industry working with customers for over 15 years.  I enjoy providing customers with the best customer service experience and working side by side with technicians to provide the best solutions to customer's needs.
Bill Head

Bill Head

Mercedes-Benz Technician

I was born and raised in Atlanta, Georgia and graduated high school in 1978. I was active duty from 1978 to 1982. Shortly after, I moved to El Paso in 1985 after which I began working at Hoy Family Auto on Subaru and Volvo in January 1986. I began working on Mercedes-Benz in 1993. In 2012 I became a Volvo Expert Certified technician prior to the franchise being sold. Currently, I hold the Star Certification with Mercedes-Benz and still serve in the U.S. Army Reserves. I am married with ONLY 10 kids.
Carlos Mora

Carlos Mora

Mercedes-Benz Technician

I have been in the automotive industry for 17 years. I was hired by the Hoy Family in 2007. Later that year, I graduated from Western Tech with an Associates in Automotive Technology and I was certified as a Master ASE Technician. In 2010, I achieved my certification as a Master Mercedes-Benz Technician. One of my top priorities as a technician is to ensure that the work gets done right the first time.
Chris Guiterrez

Chris Guiterrez

Mercedes-Benz Technician

I’ve been with the Mercedes-Benz brand since 2003 and was certified a few years later. I’ve been with Hoy Family Auto since September 2011.
Dale Yeakley

Dale Yeakley

Mercedes-Benz Technician

I was born in Fort Knox, Kentucky in 1974 and moved to El Paso in 1981. I attended Andress High School where I graduated in 1993. I obtained my associates degree from Western Tech in 1995 and began working at Hoy Family Auto in 2001.
Jose. A Meza

Jose. A Meza

Mercedes-Benz Technician

I started working at Hoy Family Auto in 2003. I have 15 years of experience with Mercedes-Benz. I became a master tech in 2008.
Lupe Carrera

Lupe Carrera

Mercedes-Benz Technician

I have been in the automotive industry for 10 years. I graduated from Western Technical Institute in 2006. I have always taken an interest in German cars. I’m excited to have been given the opportunity to work on Mercedes Benz. I have a great personality and I’m always willing to learn and help.
Rudy Rodriguez

Rudy Rodriguez

Mercedes-Benz Technician

I have been with Hoy Family Auto for over 30 years and in the automotive repair business for over 40 years. I have worked as a tech, shop foreman and currently as a team leader exclusively for Mercedes Benz.  I go out of town every year for training on new products and technology as well as quarterly testing to stay certified and on top of our products. I am passionate about giving the best service possible to our clients vehicles.   As for my personal life I compete in team roping as a hobby along with my son. We have been doing this for 15 years. Very therapeutic..... I have a daughter with special needs who enjoys going to our ropings, not so much because she understands the competitive side, but more to mingle with the people as she is very friendly.   I like to live by motto (I can't recall the author), "Pride is what compels a man to do the very best that he can, even if no one is watching." 
Fernando Carillo

Fernando Carillo

Warranty Clerk

I have worked for Mercedes-Benz and Volkswagen as a warranty administrator for the past 16 years. I take pride in what I do and make sure to do my best each and every day.
Jordan Shaddix

Jordan Shaddix

Cashier

Hi, my name is Jordan Shaddix and I have been with Hoy Family Auto for one year. I have enjoyed working with our customers and learning everything I possibly can about the automotive industry. I am a Psychology major at the University of Texas at El Paso and have a two year old son, who I spend all of my free time with. I look forward to continuing to accommodate our customers and have enjoyed making a second family here at Mercedes and Volkswagen.
Vicky Estorga

Vicky Estorga

Cashier

New to the dealership, I have been in customer service for 6 years. I’ve always had a strong belief in helping others and treating every single person with the utmost respect. If me going to any length to meet your expectations or even just a simple smile can lift your day, I’m more than happy to do so!
David Hockenberry

David Hockenberry

Shuttle Driver

I have worked here as a shuttle driver since November of 2013. Before retiring, I had worked as a retail manager for 30 years. I've owned 5 business to include three coffee shops, one convenience store and a bar.
Fred Garcia

Fred Garcia

Lot Tech

I was born and raised in the Sun City. I have worked in the automotive business for 5 years. My favorite pastime is cooking, dancing and making memories with my family.
James McCormick

James McCormick

Mercedes-Benz Technician

Michael Bittar

Michael Bittar

Mercedes-Benz Technician

Saul Sanchez

Saul Sanchez

Mercedes-Benz Technician

Dealership
Steve Hoy

Steve Hoy

Founder
Drew Hoy

Drew Hoy

General Manager
Melissa Ruck

Melissa Ruck

Comptroller
Terry Avila

Terry Avila

Office Manager
Arlene Alvarez

Arlene Alvarez

Assistant Office Manager
Aida Villegas

Aida Villegas

Title Clerk
Sonia Servin

Sonia Servin

Accounts Payable/Receivable
Julie Aguilar

Julie Aguilar

Operator
Sales
Paul Sakellakos

Paul Sakellakos

General Sales Manager
Julio Cervantes

Julio Cervantes

Mercedes-Benz Sales Manager
Ida Gomez

Ida Gomez

Sales Consultant
Isaac Flores

Isaac Flores

Sales Consultant
Kevin Barnes

Kevin Barnes

Sales Consultant
Leslie Fleischer

Leslie Fleischer

Sales Consultant
Natalie Lara

Natalie Lara

Sales Consultant
Sedrick Deal

Sedrick Deal

Sales Consultant
Alex Alvarado

Alex Alvarado

Mercedes-Benz Porter
Danny Ontiveros

Danny Ontiveros

Internet Response Team
Hannah Ziller

Hannah Ziller

Internet Response Team
Michelle Gonzalez

Michelle Gonzalez

BDC Manager
Finance
Frank Flores

Frank Flores

Finance Manager
Jonathan Sepheri

Jonathan Sepheri

Finance Manager
Martin Diaz De Leon

Martin Diaz De Leon

Finance Manager
Parts
Omar Martinez

Omar Martinez

Parts Manager
Robert Wells

Robert Wells

Parts Consultant
Ron Schuler

Ron Schuler

Parts Consultant
Valerie Alvarado

Valerie Alvarado

Parts Consultant
Juan Hernandez

Juan Hernandez

Parts Consultant
Chris Hernandez

Chris Hernandez

Shipping & Receiving
Jorge Castro

Jorge Castro

Parts Consultant
Ricky Mora

Ricky Mora

Parts Driver
Body Shop
Gilbert Gomez

Gilbert Gomez

Body Shop Manager
Joe Barraza

Joe Barraza

Body Shop Assistant Manager
Sergio Vasquez

Sergio Vasquez

Body Shop Advisor
Roger Montes

Roger Montes

Quality Control
Grace Valenzuela

Grace Valenzuela

Clerk
Hilda Ortiz

Hilda Ortiz

Clerk
mercedes-benz vehicle service el paso texas

Hello from the Mercedes-Benz of El Paso Service Team

Our friendly & qualified Mercedes-Benz staff is here to help!

mercedes-benz el paso texas
Contact Your Luxury Dealer

Live chat, call, fill out a contact form on site or stop by our Mercedes-Benz of El Paso, luxury car dealership, off I-10 & Airway

mercedes-benz luxury car dealership