6/3/2020

UPDATED PRACTICES

 

For the health and wellbeing of our customers and employees, we are doing what we can to reduce public touch points at our dealership. As a result we are currently not offering some usual amenities such as complementary water bottles, coffee or shuttle service. We are also continuing to take additional measures to maintain a healthy environment. Please see our note from the General Manager below for more information. 

 

3/24/2020

UPDATED DEPARTMENT HOURS (REVISED 4/30/2020)

 

In light of the Local Emergency Directive issued earlier today, Mercedes-Benz of El Paso will remain open with revised hours. 

Categorized as an essential business under SECTION 6 g. vi., “…Businesses Needed for Transportation - … Automobile dealerships for the sale of either new or used cars, auto-repair, and other related facilities -”,  it has been strongly encouraged that we stay open for the benefit and protection of our customers and staff. As a result, our hours for each department will be revised to the following, effective tomorrow, March 25th:

Service and Parts:

• Monday - Friday: 7:30 AM - 6:00 PM
• Saturday: 7:30 - 1:30 PM

Sales: 

• Monday - Friday: 10:00 AM - 7:00 PM
• Saturday: 9:00 AM - 6:00 PM

Body Shop:

• Monday - Friday: 7:30 AM - 6:00 PM
• Saturday: Closed

If you have any additional questions, concerns or require any additional assistance, please do not hesitate to contact us via direct message, by phone at (915) 778-5341 or online at mercedesbenzelpaso.com.

 

 

3/16/2020

OUR RESPONSE TO COVID-19

 

DEAR CUSTOMERS:

As a family owned and operated business, there is nothing more important to us than the health of our customers, employees and community. As a result, we are continuing to monitor the impact of the coronavirus and taking the following necessary steps to maintain a healthy environment:

• Additional hand sanitizers and sanitizing wipes have been added to key areas around the dealership.
• Employees are being encouraged to wash their hands on a regular basis and before and after every test drive, for a minimum of 20 seconds with soap and water.
• Key areas of the vehicle - such as the steering wheel, seats, and dashboards - are being cleaned and sanitized before and after every test drive.
• Key areas of the dealership - such as employee workstations and customer service areas - are being cleaned and sanitized on a daily basis by a professional cleaning crew.
• Employees who are experiencing flu-like symptoms, feeling ill or who have possibly come in close contact of an infected person are being asked to remain at home.
• Sales consultants will be available, upon request, to show cars or schedule pick ups and drop offs at your private residence.

On behalf of the entire Hoy Family Auto and Mercedes-Benz of El Paso family, we will do whatever possible to maintain a healthy environment and we look forward to serving your vehicle needs both in-store, by phone and online.

DREW HOY
General Manager