How Are We Doing?

Let us know how we did! Our dealership has been serving the El Paso, Las Cruces, West Texas and Southern New Mexico communities since 1973 and is always working to provide our customers with the best service possible. Without the input of our customers we would not be where we are today and we greatly appreciate you taking the time to help us improve our service.

Below you can see how well others have enjoyed their experience with our friendly team.

93 Testimonials
5 out of 5 stars
5 star
91
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The dealership is totally fantastic from the beginning to the end it’s a wonderful fantastic experience here at hoy Mercades the entire staff will go out of the way for you you will never find a more wonderful fantastic experience in getting a car
Jessica Grecco
2019-07-27
My wife took her C300 to get the tire pressure sensor fixed on 08/01/2019. The staff was very friendly and professional. The mechanics fixed my wife's car in a short period of time and even washed her car when they were done. Great staff and service even after you purchase a car from them, the quality of service never fails. Thank you Mercedes-Benz of El Paso for taking care of my family.
Andres Grove
2019-08-02
Joe Montelongo in service is the best. He always makes sure my car is sparkling clean and lets me work in a private business office set up for customers while I wait! Additionally, he always knows I'm in a hurry and get me in and out as soon as possible. And if I ever need a loaner, it's never a problem! Thanks Joe!
Laura Salome
2018-05-23
Very nice lobby and very friendly worker's. My saleswoman was great took care of my wife and got her what she wanted
Michael Lopez
2019-05-25
Great experience, salesman was very approachable and friendly, answered all my questions, made purchasing an amazing vehicle a breeze
Jesus Perez
2019-05-16
Took my C-300 in for it’s general service, and as always, Joe Montelongo assisted me. He is an amazing service advisor and constantly recommends me the things I know my vehicle needs. Incredibly trust worthy, and on top of his line of work. A+++!
Jasmin Serrano
2019-07-17
Took my vehicle in for service and Joe Montelongo went above and beyond to take care of me. The best service advisor I've ever dealt with. Totally recommend!!
Julie Nunez
2019-07-17
Luis was amazing. Got me exactly what I wanted for an unbeatable price. Went out of his way to help me in making sure it was an easy process and I was completely satisfied! Could not have asked for a better experience.
Lauren Ponko
2019-07-20
Dino is the BEST car salesman that my husband and I have dealt with. He does it all in the customer's best interest. I will be sure to recommend Hoy Automotive to everyone.
Gin Lee
2019-07-20
I am very Happy and Blessed with the experience my Family and I had at Hoy VW. Armando was a joy working with and listened to everything we were looking for. Thank you all again for our wonderful experience!!!
Michelle Maschino
2019-05-23