Mercedes-Benz of El Paso Service Department

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Service
Dealership
Sales
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Parts
Body Shop

Willie Estrada

Parts and Service Director

I am a native El Pasoan who has serviced many customers in the automotive industry for more than 38 years. Customer satisfaction is the driving force in all that I do.

Jose. A Meza

Shop Foreman

I started working at Hoy Family Auto in 2003. I have 15 years of experience with Mercedes-Benz. I became a master tech in 2008.

Joe Montelongo

Mercedes-Benz Service Advisor

I was born and raised in El Paso, I have been an advisor here at Mecedes-Benz for over 2 years, and have been in the dealership business for 25 years.

Loni Miller

Mercedes-Benz Service Advisor

Born and raised from this great city of El Paso. I’ve been in the Automotive industry for more than 10 years and enjoy what I do. I enjoy spending time with family and friends.

Roger Gaona

Mercedes-Benz Service Advisor

I have been in the car industry working with customers for over 15 years. I enjoy providing customers with the best customer service experience and working side by side with technicians to provide the best solutions to customer's needs.

Bill Head

Mercedes-Benz Technician

I was born and raised in Atlanta, Georgia and graduated high school in 1978. I was active duty from 1978 to 1982. Shortly after, I moved to El Paso in 1985 after which I began working at Hoy Family Auto on Subaru and Volvo in January 1986. I began working on Mercedes-Benz in 1993. In 2012 I became a Volvo Expert Certified technician prior to the franchise being sold. Currently, I hold the Star Certification with Mercedes-Benz and still serve in the U.S. Army Reserves. I am married with ONLY 10 kids.

Carlos Mora

Mercedes-Benz Technician

I have been in the automotive industry for 17 years. I was hired by the Hoy Family in 2007. Later that year, I graduated from Western Tech with an Associates in Automotive Technology and I was certified as a Master ASE Technician. In 2010, I achieved my certification as a Master Mercedes-Benz Technician. One of my top priorities as a technician is to ensure that the work gets done right the first time.

Chris Guiterrez

Mercedes-Benz Technician

I’ve been with the Mercedes-Benz brand since 2003 and was certified a few years later. I’ve been with Hoy Family Auto since September 2011.

Dale Yeakley

Mercedes-Benz Technician

I was born in Fort Knox, Kentucky in 1974 and moved to El Paso in 1981. I attended Andress High School where I graduated in 1993. I obtained my associates degree from Western Tech in 1995 and began working at Hoy Family Auto in 2001.

Lupe Carrera

Mercedes-Benz Technician

I have been in the automotive industry for 10 years. I graduated from Western Technical Institute in 2006. I have always taken an interest in German cars. I’m excited to have been given the opportunity to work on Mercedes-Benz. I have a great personality and I’m always willing to learn and help.

Rudy Rodriguez

Mercedes-Benz Technician

I have been with Hoy Family Auto for over 30 years and in the automotive repair business for over 40 years. I have worked as a tech, shop foreman and currently as a team leader exclusively for Mercedes-Benz. I go out of town every year for training on new products and technology as well as quarterly testing to stay certified and on top of our products. I am passionate about giving the best service possible to our clients vehicles. As for my personal life I compete in team roping as a hobby along with my son. We have been doing this for 15 years. Very therapeutic..... I have a daughter with special needs who enjoys going to our ropings, not so much because she understands the competitive side, but more to mingle with the people as she is very friendly. I like to live by motto (I can't recall the author), "Pride is what compels a man to do the very best that he can, even if no one is watching."

Fernando Carillo

Warranty Clerk

I have worked for Mercedes-Benz and Volkswagen as a warranty administrator for the past 16 years. I take pride in what I do and make sure to do my best each and every day.

Jordan Shaddix

Customer Service Specialist

Hi, my name is Jordan Shaddix and I have been with Hoy Family Auto for one year. I have enjoyed working with our customers and learning everything I possibly can about the automotive industry. I am a Psychology major at the University of Texas at El Paso and have a two year old son, who I spend all of my free time with. I look forward to continuing to accommodate our customers and have enjoyed making a second family here at Mercedes-Benz and Volkswagen.

Victoria Estorga

Customer Service Specialist

New to the dealership, I have been in customer service for 6 years. I’ve always had a strong belief in helping others and treating every single person with the utmost respect. If me going to any length to meet your expectations or even just a simple smile can lift your day, I’m more than happy to do so!

David Hockenberry

Shuttle Driver

I have worked here as a shuttle driver since November of 2013. Before retiring, I had worked as a retail manager for 30 years. I've owned 5 business to include three coffee shops, one convenience store and a bar.

Fred Garcia

Lot Tech

I was born and raised in the Sun City. I have worked in the automotive business for 5 years. My favorite pastime is cooking, dancing and making memories with my family.