Mercedes-Benz of El Paso Service Department

Visit Us

1122 Airway Blvd, El Paso, TX 79925
 

Hours

Monday-Friday 7:30am-6:00pm
Saturday 7:30am-1:30pm
Closed Sunday
 

Contact Us

Our service team is here to answer your questions!
 

Mercedes-Benz Service Team in El Paso, TX

At Mercedes-Benz of El Paso we have the knowledge and equipment to keep your Mercedes-Benz in top shape. Everyone on the Mercedes-Benz of El Paso service team is dedicated to providing you and each member of the El Paso, Las Cruces, West Texas and Southern New Mexico communities the highest quality customer service possible.

  • Master Certified, Trained Technicians
  • 5-star service facility
  • Complementary luxury loaner fleet
  • Complementary shuttle service
Mercedes-Benz of El Paso Service Technicians

Mercedes-Benz Maintenance

To keep your Mercedes-Benz running at its absolute best it's important to bring your vehicle in for its regularly scheduled maintenance. Having regular oil changes and tire rotations can help prevent vehicle malfunction and catch any small problems before they become big problems.


Scheduled Mercedes-Benz Maintenance

Scheduled Maintenance

Your Mercedes-Benz is one of the most advanced vehicles in the world. Learn about when and what you should expect during your scheduled maintenance visits.


Scheduled Mercedes-Benz Maintenance

Frequently Asked Questions

Here are some of our common service department questions to quickly get you the answers your looking for. 

Mercedes-Benz of El Paso Service Technicians

Mercedes-Benz Repair

We have the tools, equipment, parts and certifications to repair or address any issues that you may have with your Mercedes-Benz. 


Warranty Information

Learn more about the warranty available on new Mercedes-Benz, certified pre-owned Mercedes-Benz, Mercedes-Benz parts and more.


Recall Information

As part of Mercedes-Benz on-going commitment to providing you the best customer service, Mercedes-Benz wants to keep you informed about any applicable US recall campaign that may include your US vehicle.


Roadside Assistance

Assistance, when you need it the most. Whether you need to replace a flat tire, or jump-start your vehicle in the event of a dead battery, Mercedes-Benz Roadside Assistance will be there.


Collision Center

Accidents happen. Fortunately, Mercedes-Benz Collision Centers have the tools, equipment and methods to restore your vehicle to its pre-collision condition.

OEM Parts & Genuine Accessories


Certified Parts

The quality and craftsmanship that goes into our vehicles also goes into our parts. Genuine Mercedes-Benz parts are engineered specifically for your vehicle to maximize longevity, safety and performance.

Tire Center

For optimal driving conditions and safety, outfit your Mercedes-Benz with tires that are certified & approved. 

Genuine Mercedes-Benz Accessories in El Paso, TX

Genuine Accessories

Shop the latest accessories by Mercedes-Benz for yourself or your Mercedes.

Your Mercedes-Benz Service Team in El Paso, Texas

Service
Willie Estrada

Willie Estrada

Parts and Service Director

I am a native El Pasoan who has serviced many customers in the automotive industry for more than 38 years. Customer satisfaction is the driving force in all that I do. 
Adrian Valdez

Adrian Valdez

Shop Manager

I have been in the automotive business for 16 years. Received an associates degree in automotive technology from AAI. Was a technician for 8 years. I love the the challenge of correcting customer concerns.
Joe Montelongo

Joe Montelongo

Mercedes-Benz Service Advisor

I was born and raised in El Paso, I have been an advisor here at Mecedes-Benz for over 2 years, and have been in the dealership business for 25 years.  
Loni Miller

Loni Miller

Mercedes-Benz Service Advisor

Born and raised from this great city of El Paso. I’ve been in the Automotive industry for more than 10 years and enjoy what I do. I enjoy spending time with family and friends.
Roger Gaona

Roger Gaona

Mercedes-Benz Service Advisor

I have been in the car industry working with customers for over 15 years.  I enjoy providing customers with the best customer service experience and working side by side with technicians to provide the best solutions to customer's needs.
Bill Head

Bill Head

Mercedes-Benz Technician

I was born and raised in Atlanta, Georgia and graduated high school in 1978. I was active duty from 1978 to 1982. Shortly after, I moved to El Paso in 1985 after which I began working at Hoy Family Auto on Subaru and Volvo in January 1986. I began working on Mercedes-Benz in 1993. In 2012 I became a Volvo Expert Certified technician prior to the franchise being sold. Currently, I hold the Star Certification with Mercedes-Benz and still serve in the U.S. Army Reserves. I am married with ONLY 10 kids.
Carlos Mora

Carlos Mora

Mercedes-Benz Technician

I have been in the automotive industry for 17 years. I was hired by the Hoy Family in 2007. Later that year, I graduated from Western Tech with an Associates in Automotive Technology and I was certified as a Master ASE Technician. In 2010, I achieved my certification as a Master Mercedes-Benz Technician. One of my top priorities as a technician is to ensure that the work gets done right the first time.
Chris Guiterrez

Chris Guiterrez

Mercedes-Benz Technician

I’ve been with the Mercedes-Benz brand since 2003 and was certified a few years later. I’ve been with Hoy Family Auto since September 2011.
Dale Yeakley

Dale Yeakley

Mercedes-Benz Technician

I was born in Fort Knox, Kentucky in 1974 and moved to El Paso in 1981. I attended Andress High School where I graduated in 1993. I obtained my associates degree from Western Tech in 1995 and began working at Hoy Family Auto in 2001.
Jose. A Meza

Jose. A Meza

Mercedes-Benz Technician

I started working at Hoy Family Auto in 2003. I have 15 years of experience with Mercedes-Benz. I became a master tech in 2008.
Lupe Carrera

Lupe Carrera

Mercedes-Benz Technician

I have been in the automotive industry for 10 years. I graduated from Western Technical Institute in 2006. I have always taken an interest in German cars. I’m excited to have been given the opportunity to work on Mercedes Benz. I have a great personality and I’m always willing to learn and help.
Rudy Rodriguez

Rudy Rodriguez

Mercedes-Benz Technician

I have been with Hoy Family Auto for over 30 years and in the automotive repair business for over 40 years. I have worked as a tech, shop foreman and currently as a team leader exclusively for Mercedes Benz.  I go out of town every year for training on new products and technology as well as quarterly testing to stay certified and on top of our products. I am passionate about giving the best service possible to our clients vehicles.   As for my personal life I compete in team roping as a hobby along with my son. We have been doing this for 15 years. Very therapeutic..... I have a daughter with special needs who enjoys going to our ropings, not so much because she understands the competitive side, but more to mingle with the people as she is very friendly.   I like to live by motto (I can't recall the author), "Pride is what compels a man to do the very best that he can, even if no one is watching." 
Fernando Carillo

Fernando Carillo

Warranty Clerk

I have worked for Mercedes-Benz and Volkswagen as a warranty administrator for the past 16 years. I take pride in what I do and make sure to do my best each and every day.
Jordan Shaddix

Jordan Shaddix

Cashier

Hi, my name is Jordan Shaddix and I have been with Hoy Family Auto for one year. I have enjoyed working with our customers and learning everything I possibly can about the automotive industry. I am a Psychology major at the University of Texas at El Paso and have a two year old son, who I spend all of my free time with. I look forward to continuing to accommodate our customers and have enjoyed making a second family here at Mercedes and Volkswagen.
Vicky Estorga

Vicky Estorga

Cashier

New to the dealership, I have been in customer service for 6 years. I’ve always had a strong belief in helping others and treating every single person with the utmost respect. If me going to any length to meet your expectations or even just a simple smile can lift your day, I’m more than happy to do so!
David Hockenberry

David Hockenberry

Shuttle Driver

I have worked here as a shuttle driver since November of 2013. Before retiring, I had worked as a retail manager for 30 years. I've owned 5 business to include three coffee shops, one convenience store and a bar.
Fred Garcia

Fred Garcia

Lot Tech

I was born and raised in the Sun City. I have worked in the automotive business for 5 years. My favorite pastime is cooking, dancing and making memories with my family.
James McCormick

James McCormick

Mercedes-Benz Technician

Michael Bittar

Michael Bittar

Mercedes-Benz Technician

Saul Sanchez

Saul Sanchez

Mercedes-Benz Technician

Dealership
Steve Hoy

Steve Hoy

Founder
Drew Hoy

Drew Hoy

General Manager
Melissa Ruck

Melissa Ruck

Comptroller
Terry Avila

Terry Avila

Office Manager
Arlene Alvarez

Arlene Alvarez

Assistant Office Manager
Aida Villegas

Aida Villegas

Title Clerk
Sonia Servin

Sonia Servin

Accounts Payable/Receivable
Julie Aguilar

Julie Aguilar

Operator
Sales
Paul Sakellakos

Paul Sakellakos

General Sales Manager
Julio Cervantes

Julio Cervantes

Mercedes-Benz Sales Manager
Ida Gomez

Ida Gomez

Sales Consultant
Isaac Flores

Isaac Flores

Sales Consultant
Kevin Barnes

Kevin Barnes

Sales Consultant
Leslie Fleischer

Leslie Fleischer

Sales Consultant
Natalie Lara

Natalie Lara

Sales Consultant
Sedrick Deal

Sedrick Deal

Sales Consultant
Alex Alvarado

Alex Alvarado

Mercedes-Benz Porter
Danny Ontiveros

Danny Ontiveros

Internet Response Team
Hannah Ziller

Hannah Ziller

Internet Response Team
Michelle Gonzalez

Michelle Gonzalez

BDC Manager
Finance
Frank Flores

Frank Flores

Finance Manager
Jonathan Sepheri

Jonathan Sepheri

Finance Manager
Martin Diaz De Leon

Martin Diaz De Leon

Finance Manager
Parts
Omar Martinez

Omar Martinez

Parts Manager
Robert Wells

Robert Wells

Parts Consultant
Ron Schuler

Ron Schuler

Parts Consultant
Valerie Alvarado

Valerie Alvarado

Parts Consultant
Juan Hernandez

Juan Hernandez

Parts Consultant
Chris Hernandez

Chris Hernandez

Shipping & Receiving
Jorge Castro

Jorge Castro

Parts Consultant
Ricky Mora

Ricky Mora

Parts Driver
Body Shop
Gilbert Gomez

Gilbert Gomez

Body Shop Manager
Joe Barraza

Joe Barraza

Body Shop Assistant Manager
Sergio Vasquez

Sergio Vasquez

Body Shop Advisor
Roger Montes

Roger Montes

Quality Control
Grace Valenzuela

Grace Valenzuela

Clerk
Hilda Ortiz

Hilda Ortiz

Clerk