Mercedes-Benz of El Paso | Service Department

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Willie Estrada

Parts and Service Director

I am a native El Pasoan who has serviced many customers in the automotive industry for more than 38 years. Customer satisfaction is the driving force in all that I do.

Jose. A Meza

Shop Foreman

I started working at Hoy Family Auto in 2003. I have 15 years of experience with Mercedes-Benz. I became a master tech in 2008.

Joe Montelongo

Mercedes-Benz Service Advisor

I was born and raised in El Paso, I have been an advisor here at Mecedes-Benz for over 2 years, and have been in the dealership business for 25 years.

Loni Miller

Mercedes-Benz Service Advisor

Born and raised from this great city of El Paso. I’ve been in the Automotive industry for more than 10 years and enjoy what I do. I enjoy spending time with family and friends.

Victoria Estorga

Customer Service Specialist

New to the dealership, I have been in customer service for 6 years. I’ve always had a strong belief in helping others and treating every single person with the utmost respect. If me going to any length to meet your expectations or even just a simple smile can lift your day, I’m more than happy to do so!

Roger Gaona

Mercedes-Benz Service Advisor

I have been in the car industry working with customers for over 15 years. I enjoy providing customers with the best customer service experience and working side by side with technicians to provide the best solutions to customer's needs.

Bill Head

Mercedes-Benz Technician

I was born and raised in Atlanta, Georgia and graduated high school in 1978. I was active duty from 1978 to 1982. Shortly after, I moved to El Paso in 1985 after which I began working at Hoy Family Auto on Subaru and Volvo in January 1986. I began working on Mercedes-Benz in 1993. In 2012 I became a Volvo Expert Certified technician prior to the franchise being sold. Currently, I hold the Star Certification with Mercedes-Benz and still serve in the U.S. Army Reserves. I am married with ONLY 10 kids.

Carlos Mora

Mercedes-Benz Technician

I have been in the automotive industry for 17 years. I was hired by the Hoy Family in 2007. Later that year, I graduated from Western Tech with an Associates in Automotive Technology and I was certified as a Master ASE Technician. In 2010, I achieved my certification as a Master Mercedes-Benz Technician. One of my top priorities as a technician is to ensure that the work gets done right the first time.

Chris Guiterrez

Mercedes-Benz Technician

I’ve been with the Mercedes-Benz brand since 2003 and was certified a few years later. I’ve been with Hoy Family Auto since September 2011.

Dale Yeakley

Mercedes-Benz Technician

I was born in Fort Knox, Kentucky in 1974 and moved to El Paso in 1981. I attended Andress High School where I graduated in 1993. I obtained my associates degree from Western Tech in 1995 and began working at Hoy Family Auto in 2001.

Lupe Carrera

Mercedes-Benz Technician

I have been in the automotive industry for 10 years. I graduated from Western Technical Institute in 2006. I have always taken an interest in German cars. I’m excited to have been given the opportunity to work on Mercedes-Benz. I have a great personality and I’m always willing to learn and help.

Fernando Carillo

Warranty Clerk

I have worked for Mercedes-Benz and Volkswagen as a warranty administrator for the past 16 years. I take pride in what I do and make sure to do my best each and every day.

David Hockenberry

Shuttle Driver

I have worked here as a shuttle driver since November of 2013. Before retiring, I had worked as a retail manager for 30 years. I've owned 5 business to include three coffee shops, one convenience store and a bar.

Fred Garcia

Lot Tech

I was born and raised in the Sun City. I have worked in the automotive business for 5 years. My favorite pastime is cooking, dancing and making memories with my family.