Assistance, when you need it the most. Whether you need to replace a flat tire, or jump-start your vehicle in the event of a dead battery, Mercedes-Benz Roadside Assistance will be there. If you have an eligible Mercedes-Benz vehicle, simply contact Roadside Assistance by using our 800 number, accessing our app, or if you have mbrace®, push the Wrench button. Then, Mercedes-Benz personnel will be dispatched to your location at no charge.
Mercedes-Benz Roadside Assistance doesn’t just stop at fixing a tire or providing a few extra gallons of fuel. We’ll also arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge should your vehicle experience a mechanical issue or be involved in an accident. Rest assured that your vehicle will be repaired using only Genuine Mercedes-Benz Parts.
A complete list of Mercedes-Benz Certified Collision Centers can be found HERE
To download the Roadside Assistance mobile app for both iPhone and Android, see below.
Sign & Drive
Flat tire, dead battery, or out of fuel? The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it the most.
* Please note that in certain unique circumstances, additional charges may apply to Sign & Drive. For certain models (i.e., AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's TIREFIT puncture sealant. For vehicles with a spare tire not in working order, towing and/or additional charges may be required.
Towing
Mechanical issue? We’ll make sure your vehicle is towed to the nearest Mercedes-Benz Certified Collision Center
*In certain situations, additional charges may apply. Please see Service Restrictions for full details.
Trip Interruption
Did you miss an important leg of your trip? If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement for your documented expenditures, including accommodations and meals under these conditions:
The breakdown occurs more than 100 miles from your home
The problem is covered by warranty and renders the vehicle inoperable or unsafe
Your vehicle remains overnight at an authorized Mercedes-Benz dealership while repairs are being performed
A Mercedes-Benz dealer will reimburse you up to $300 per night** for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.
** All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.
Other Repairs
In the event that a technicians is called upon for further repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty, service and parts charges may be assessed.
To learn more about Roadside Assistance, speak to one of our knowledgeable Service Advisors, or CLICK HERE
